REFUNDs & RETURNS POLICY
RETURN POLICY is HAPPINESS GUARANTEE
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Unfortunately we are not able to cancel an order that has not yet shipped
Before you send the product back, please contact our return@eart.photography and provide your Order ID.
To initiate a return or exchange, please complete the following steps:
- Check if your product is not one from the exceptions from return list above
- Choose the products you wish to return or exchange from your order
- Prepair your shipping label that you will receive by email
- Send all items back to us using the label provided
- lost or demaged return we will give away after 30 days for social institutions
Tips how you can avoid returns
- Receive a sample before placing a volume order
When planning an order for you and your team, you may be unsure about what sizes, styles and colors to order. Please order plain products without prints first, as we can take these back without a problem. If you order eg. one T-shirt with print to test the print quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.
- Read the order confirmation email straight away
Maybe you feel like changing the text or design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.
- Calculate with a buffer period
We’re quite fast, but we can’t make guarantees. This may be due to reasons relating to design issues, product stock and delivery times. In case your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return. Mention: Individual for you and your event, challenge designed and produced products are not possible to return.
When there are still question open to answer check for our > terms .
